The typical buyer learns about your online business from varied sources, together with print and digital adverts, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you may give your clients the comfort of chatting with your online business on their most well-liked instantaneous messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.
This helps your advertising workforce plan their technique and attain their goal audiences, your gross sales workforce get extra leads, work together and shut offers quicker, and your assist workforce immediately resolve buyer considerations.
The most effective half? You not solely get to interact your prospects and clients on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to reside chat brokers or departments primarily based on the subject, enterprise operate, location, or channel. Buyer communication in your engagement channels can be augmented by integrations together with your fee and order administration software program, CRM, assist desk instrument, and even inner databases.
Now let’s have a look at all our buyer engagement channels intimately.
Interact your Fb followers with the Fb Messenger channel
Make the most of the biggest networking software program—over 2 billion each day lively customers—to broaden your market attain whereas being a dependable supply for folks to contact.
With our Fb Messenger integration, your Fb followers can immediately chat with your online business and you’ll immediately reply to them from a single dashboard on SalesIQ.
Make your Instagram profile a income machine
Since Instagram is now the hub of most residence bakers, boutiques, and different small companies, clients in search of their choices usually begin their search there alongside Google. Establishing your presence on Instagram may give you that much-needed enhance and decide the destiny of your online business.
On the identical time, you should be lively on the platform and maintain a tab on inquiries and orders from prospects and clients. You might lose these prospects to a competitor should you take greater than a day to reply.
We’ve a easy but efficient answer for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.
Let privacy-conscious clients attain out to you on Telegram
With all the information privateness considerations round social media/IM apps, many have stopped having vital communication on these platforms. However that doesn’t imply these clients ought to all the time have to return to your web site for a easy clarification.
Let your clients contact you from their trusted instantaneous messenger app with the SalesIQ-Telegram integration.
Improve your approachability with WhatsApp
With over 2 billion customers, WhatsApp is probably the most used instantaneous messaging channel. Which means having a WhatsApp account for your online business/model will make you way more approachable within the minds of your clients. However that might additionally imply an enormous inflow of messages from them.
Route all incoming messages to the precise brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.
Cowl the fundamentals with web site reside chat
Your web site is the primary impression an individual will get about your on-line presence. Nevertheless, even a superbly crafted website received’t convert your on-line viewers into clients if it doesn’t have a method for them to attach with you!
SalesIQ’s highly effective reside chat is what you might want to bridge this hole. You’ll be able to customise the reside chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to provide your prospects a gateway to succeed in you.
Cater to your cellular app customers with our cellular SDK
Within the digital period, the place all the pieces is optimizable to your cellular, shouldn’t buyer engagement even be? Simply prolong all the advantages of SalesIQ to your cellular app and join together with your clients and prospects utilizing Mobilisten, our reside chat cellular SDK out there for Android, iOS, React Native, Cordova, and Flutter.
We’re not executed! Whereas we give you extra buyer engagement channels, strive these out and tell us your suggestions within the feedback under.
