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How To Craft a Reactivation E mail That Brings Prospects Again

The digital house is noisy.

Each day, over 347 billion emails are despatched throughout the globe, inundating inboxes with a wave of messages vying for consideration. Out of that quantity, 124 billion of them are coming from B2B and B2C electronic mail advertising and marketing methods. With this overwhelming quantity of communication, the power to course of and have interaction with every message is diminishing day-to-day. It’s no secret that the client’s consideration is a finite and treasured useful resource, making it more and more difficult for companies to seize and keep the main target of their viewers.

With a lot communication, the concept of re-engaging your buyer base turns into an essential endeavor for companies to sort out and do nicely. It’s paramount to the success of your online business and impacts your backside line. E mail campaigns could be efficient, however they solely work if they’ll maintain individuals . Typically, individuals cease taking note of emails and even cease opening them. That’s the place crafting a reactivation electronic mail comes into play.

What’s a reactivation electronic mail?

A reactivation electronic mail (additionally referred to as a win-back electronic mail) is a focused message despatched by companies or organizations to present prospects who’ve proven decreased engagement or inactivity over a sure time frame. The aim of a reactivation electronic mail (and the overarching reactivation marketing campaign) is to rekindle the recipient’s curiosity and encourage them to reconnect with the model, service, or platform. These emails usually include personalised content material and typically embody incentives reminiscent of particular presents or reductions to entice recipients to re-engage. Reactivation emails intention to revive buyer curiosity, foster renewed interplay, and doubtlessly regain their loyalty and participation.

82% of individuals miss essential emails as a result of there may be an excessive amount of of their inboxes and 67% really feel overwhelmed by the quantity of emails they obtain.

Though there may be a number of noise, it’s nonetheless attainable to craft an efficient and interesting reactivation electronic mail and switch your lapsed prospects again into lively ones. There are a number of elements that come into play: correct timing, efficiently segmenting your viewers, and deciding what messaging is correct for one of the best probability of re-engagement.

When do you have to ship a reactivation electronic mail?

Figuring out the suitable time to ship a reactivation electronic mail to your prospects is a strategic balancing act. The timing ought to be thoughtful of the client’s earlier engagement patterns whereas additionally aligning with the targets of the re-engagement marketing campaign. Ideally, a re-engagement electronic mail is distributed when a buyer’s interplay frequency begins to say no, however earlier than they grow to be fully disengaged. As an example, if a buyer hasn’t opened or clicked on emails for a number of months, it could possibly be an opportune time to set off a reactivation electronic mail.

Re-engaging contacts in ActiveCampaign is a straightforward course of whenever you use automated triggers.

Furthermore, the timing could be influenced by the character of the enterprise and the services or products being provided. For subscription-based companies, sending reactivation emails a number of days earlier than a subscription renewal date might function a well timed reminder. As for retailers, a reactivation electronic mail is perhaps efficient throughout seasonal promotions or particular occasions to seize the client’s consideration. Putting the suitable timing steadiness entails analyzing buyer habits, understanding their engagement patterns, and using data-driven insights to pinpoint when recipients are almost definitely to reply positively to a reactivation effort.

Establish your lively and passive subscribers

Earlier than you begin crafting your reactivation electronic mail, you’ll must determine the lively and inactive subscribers in your electronic mail listing. This can be based mostly on various things like electronic mail opens, clicks to your web site, latest purchases, and prospects proactively signing as much as be included in your electronic mail communications. You’ll additionally want to find out the size of inactivity that formally labels a buyer as inactive. This can be completely different for each enterprise and rely on the corporate’s typical buyer profile, however sometimes, a buyer who hasn’t engaged in over six months could be thought-about a lapsing buyer. 

Observe: Prospects who’ve been inactive for longer stretches of time like 9+ months ought to both be eliminated or added to a section of shoppers that can want additional nurturing to get them again into the funnel.

Each firm targeted on electronic mail advertising and marketing can have a special software program they use to maintain observe of and nurture their prospects and prospects. In ActiveCampaign, you possibly can see that contacts in your lists have certainly one of 4 statuses: Energetic, Unconfirmed, Unsubscribed, or Bounced.

Filter-Contacts-By Status-in-ActiveCampaign
In ActiveCampaign, you possibly can see how engaged your prospects are based mostly on the standing they maintain.

One thing to bear in mind: In ActiveCampaign, contacts tagged as lively will not be essentially engaged contacts who open emails and click on on hyperlinks. Energetic signifies that they’ve confirmed their subscription to your listing and haven’t but unsubscribed or bounced. 

Primarily based on the place your prospects fall below these filters, you possibly can create a section of contacts you’d prefer to re-engage with by sending them a reactivation electronic mail.

craft an attractive reactivation electronic mail

Crafting an efficient reactivation electronic mail requires a considerate strategy that strikes a chord with recipients and compels them to re-engage along with your model. To start, the topic line performs a pivotal position because the gateway to capturing consideration. It ought to be concise but intriguing, providing a glimpse of what awaits throughout the electronic mail. A contact of personalization, reminiscent of addressing the recipient by title, can add a way of familiarity that resonates positively.

Learn extra: Questioning methods to craft one of the best hook to pique prospects’ curiosity? We’ve laid it out for you on this article about writing an efficient win-back electronic mail topic line.

Embrace content material that’s precious

Shifting past the topic line, the e-mail content material itself ought to be compelling and related. Deal with the recipient’s earlier interplay or historical past with the model, reminding them of the worth they as soon as discovered. Spotlight any new choices, updates, or advantages they could have missed throughout their interval of inactivity. Make use of persuasive language that emphasizes the advantages of reengaging, whether or not it’s unique reductions, entry to new options, or related content material that aligns with their pursuits.

An ActiveCampaign reactivation electronic mail that strikes a chord, has related content material, and introduces prospects to new AI performance.

This ActiveCampaign electronic mail is partaking and sharp. With a quick hook “Ideate. Compose. Reiterate to perfection.”, the recipient is intrigued. The physique textual content highlights advantages that customers will see when utilizing ActiveCampaign’s AI content material generator, additional proving worth.

And who can overlook the grand finale? Incorporating a transparent call-to-action (CTA) is crucial for guiding recipients towards the specified motion you in the end need them to take.

A transparent and daring CTA to reactive an previous account.

Whether or not it’s clicking to discover new merchandise, revisiting their deserted cart, or just updating their preferences, a well-defined CTA offers a direct path to re-engagement. As well as, the e-mail design ought to be visually interesting and mobile-responsive, guaranteeing a seamless expertise throughout numerous gadgets. By rigorously crafting topic traces, partaking content material, and impactful CTAs, you’ll be in your solution to making a reactivation electronic mail marketing campaign that not solely rekindles curiosity but in addition fosters renewed connections along with your prospects.

Phase your lists

Segmenting your electronic mail listing ensures your reactivation electronic mail marketing campaign hits the bullseye with precision. It entails grouping your recipients based mostly on shared traits, behaviors, or preferences, enabling you to sculpt your reactivation message to resonate with every segmentation of your electronic mail listing. Segmenting helps to level your reactivation efforts in the suitable course and to the suitable viewers, minimizing electronic mail irrelevance and boosting your click-through charge.

In ActiveCampaign, you possibly can create quite a lot of segments in an effort to see what actions your prospects have (or haven’t) taken along with your emails.

Segmentation means that you can goal the proper recipients on your reactivation marketing campaign. For instance, if you happen to’re making an attempt to reignite curiosity amongst prospects who as soon as made purchases however have gone quiet, segmenting your listing may help you pinpoint this group, tailor a compelling message that reminds them of their previous interactions, and produce them again as lively subscribers. Plus, by sorting based mostly on engagement historical past, you possibly can keep away from sending reactivation emails to those that are already lively, saving assets and preserving a optimistic consumer expertise.

Keep in mind: You need to by no means ship a reactivation electronic mail to your total electronic mail listing. Segmenting your contacts to focus on the suitable recipients is essential so that you’re not bothering engaged prospects who don’t have to be reactivated.

Know your viewers

When you’ve segmented your viewers and outlined who you’ll be sending your reactivation electronic mail marketing campaign to, you’ll wish to dig into your buyer’s information and preferences. This lets you tailor your strategy and resonate on a private stage. By sorting your electronic mail listing based mostly on numerous elements reminiscent of buy historical past, buyer lifetime worth, engagement ranges, and demographics, you possibly can unlock a treasure trove of insights that lay the inspiration for crafting customer-specific, relatable, and interesting emails.

Analyzing buy historical past

Analyzing buy historical past means that you can pinpoint what services or products your prospects have proven curiosity in or purchased beforehand. This data serves as a launchpad to advocate comparable objects or spotlight updates inside their areas of curiosity. 

Analysis buyer lifetime worth

Evaluating buyer lifetime worth offers a strategic lens into the long-term potential of re-engagement efforts. Prospects who’ve persistently demonstrated loyalty and better spending could warrant a extra tailor-made and engaging reactivation strategy, doubtlessly together with unique presents or superior previews of upcoming choices. If certainly one of your most engaged prospects occurs to fall off, it could be value it to craft and ship them a totally personalised electronic mail to test in with them. 

Turning an inactive subscriber right into a buyer is 5x cheaper than buying a totally new buyer, the place inactive subscribers generate 7% of total enterprise income.

Perceive their engagement stage

Trying again on engagement ranges helps you perceive how steadily and actively prospects have interacted along with your model. This segmentation means that you can tailor the reactivation electronic mail’s tone, content material, and incentives based mostly on their stage of familiarity. Demographic insights, reminiscent of location or age group, add one other layer of personalization, guaranteeing that the e-mail’s message resonates inside its distinctive context. By leveraging these insights, you possibly can create reactivation emails that aren’t simply generic, reasonably they’ll domesticate a real connection that reignites the client’s curiosity and guides them in direction of significant re-engagement.

Personalize it

Now that you simply perceive who your audience is, it’s time to personalize. In terms of electronic mail advertising and marketing, personalization is every thing. With the intention to craft a very impactful reactivation electronic mail, you’ll see one of the best outcomes whenever you use issues like personalization tags throughout the topic line and physique copy of your electronic mail.

Current information exhibits that personalised emails have a 29% increased open charge and a 41% increased click-through charge than non-personalized emails.

Utilizing the recipient’s title, previous purchases, pursuits, and preferences, you’ll have a a lot increased probability of constructing the e-mail really feel extra private and related to every buyer. Going a step additional, you possibly can enlist the assistance of dynamic content material, a function that means that you can customise emails based mostly on the recipient’s habits, pursuits, or location. This additional boosts the possibility of reengaging them.

A/B take a look at it

As you start to deploy your reactivation marketing campaign, it’s essential to check completely different emails and observe their efficiency. A/B testing permits companies to fine-tune their strategy with unbelievable precision. For instance, A/B testing completely different topic traces helps unveil which phrasing, tone, or sense of urgency piques recipients’ curiosity, driving them to open the e-mail.

ActiveCampaign’s automation capabilities make it simple to A/B take a look at electronic mail topic traces.

Equally, testing variations in automated electronic mail copy and content material can make clear what language or message aligns greatest along with your audience, fostering increased click-through charges and engagement. In terms of incentives, A/B testing can unveil the attract of various low cost percentages or particular presents, revealing which enticements wield probably the most persuasive energy in luring recipients again into the fold.

A/B testing like this provides you precious insights into what resonates most successfully, enabling you to optimize your reactivation technique as you go. 

5 spectacular reactivation electronic mail examples

Now that we’ve lined one of the best practices for crafting a reactivation electronic mail, we are able to check out 5 completely different examples you should utilize as a jumping-off level for inspiration.


This reactivation electronic mail works nicely as a result of it incorporates humor and offers the recipient a reward for not utilizing their product. Who would’ve thought? The delicate joke exhibits the recipient that Grammarly has a humorousness and doesn’t take itself too critically. Due to this, they might really feel endeared by the model and rethink utilizing the writing instrument. 

Slightly humor goes a great distance.


This reactivation electronic mail from Duolingo is nice due to its use of emotion. The recipient is greeted by their crying owl mascot and prompted to take a 5 minute lesson to get again on observe. 

Who might resist this unhappy little owl?


This Shopify reactivation electronic mail is a brilliant efficient instance of two re-engagement methods: asking for suggestions and providing an incentive. The e-mail asks the recipient to provide their sincere suggestions on their options, leaving room for them to voice how they actually really feel about Shopify. Plus, they create urgency by together with the possibility to win an $800 Apple voucher in the event that they full the survey by a selected date.

Shopify fields suggestions by incentivizing their prospects.


Asana despatched out an important reactivation electronic mail that piqued recipients’ curiosity by saying updates to the product. These pace enhancements are an effective way to intrigue previous prospects, re-engage them, and get them again into the platform to allow them to reap the benefits of the elevated productiveness the instrument is promising their workforce.

Product enhancements are an important tactic to get prospects again into your platform.


This reactivation electronic mail from Sephora makes use of the inducement method. As a result of the recipient hasn’t been engaged with their electronic mail campaigns, Sephora is utilizing a $15 present card to entice them again to buy extra merchandise. Plus, the present card has an expiration date, encouraging the recipient to purchase a product earlier than they miss out on the provide.

Nothing like just a little money prize, huh?

Advantages of a reactivation electronic mail marketing campaign

While you start crafting a reactivation electronic mail, and a bigger reactivation marketing campaign, it’s no shock that there are a handful of advantages you’ll be capable of see as every electronic mail is distributed. These advantages could be game-changers in how your workforce approaches lapsed prospects and may drive your technique in a course you might by no means have taken with out the insights you glean from a re-engagement marketing campaign.

Improves model loyalty

When recipients obtain personalised emails tailor-made to their pursuits and previous interactions, it showcases a model’s real care and dedication to rekindling a connection. This considerate gesture resonates on a deeper stage, evoking a way of worth and appreciation amongst your prospects. By reaching out to prospects who’ve lapsed, reactivation emails exhibit a model’s dedication to sustaining the connection, even in occasions of diminished engagement.

Deeper understanding of buyer habits

The outcomes of a reactivation marketing campaign offer you an unbelievable understanding of buyer habits, offering a take a look at their engagement patterns and preferences. By monitoring metrics reminiscent of open charges, click-through charges, and conversion charges, companies can glean a nuanced understanding of how their prospects reply to re-engagement efforts and create an electronic mail roadmap to make sure that future campaigns have one of the best probability at resonating.


The info derived from a reactivation marketing campaign serves as a compass for refining your electronic mail listing. Analyzing buyer responses permits companies to determine segments that displayed a willingness to re-engage, giving them a greater concept of the place to focus their efforts. Alternatively, it permits companies to determine segments that aren’t as keen, prompting considerate consideration on whether or not to proceed focusing on these teams or reassessing their inclusion in future campaigns. 

Get crafting

It’s your flip to start out desirous about the way you’ll strategy disengaged prospects and which methods offers you one of the best probability at re-engaging them. Profitable again inactive subscribers isn’t simple by any means and there’ll at all times be a gaggle of shoppers you’ll in all probability by no means get again, however don’t let that discourage you.

By utilizing a few of the inspiration from the emails we shared above and mixing that with one of the best practices we lined originally, you’ll have the suitable instruments and methods to deliver prospects again and in the end recapture that “misplaced” income.



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